Indo178 Privacy Policy – How We Protect Members' Personal Data in Malaysia

Indo178 is an online betting platform operating in Malaysia, offering its members Live Casino, Sports Betting, slots, blackjack, baccarat, and a wide range of other digital games. In the course of running these operations, indo178 necessarily collects and processes certain categories of personal data from its users.

We take this responsibility very seriously. This Privacy Policy has been drawn up to meet the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects industry best practices in responsible data management.

This policy applies to all individuals who:

• Visiting the indo178.ws website, whether as a guest or registered member;
• Register and maintain an active account on the indo178 platform;
• Using any service or product provided by indo178;
• Contacting the indo178 customer support team through any available channel.

Indo178 collects various types of personal data depending on how you interact with our platform. Below is a detailed breakdown:

Indo178 collects your personal data through several different channels:

• Direct Registration: When you complete the registration form at indo178.ws, you directly provide your name, phone number, email address, and any other information required to open an account.
• Platform Usage: Throughout your use of the indo178 platform — whether playing baccarat, betting on the Malaysia Super League, spinning slots, or accessing the e-sports section — our systems automatically record your activity and preferences.
• Financial Transactions: Every time you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, or bank transfer, the transaction details are recorded for financial record-keeping purposes.
• KYC Verification: When you are required to verify your identity (for example, for withdrawals exceeding RM 5,000), you will upload an identification document such as a national ID card or passport.
• Support Correspondence: Live chat conversations and emails you send to the indo178 support team are recorded for service quality and future reference purposes.
• Cookies & Tracking Technologies: Our platform uses cookies and similar technologies to collect technical data such as IP addresses, device types, and browsing patterns. See Section 7 for full details.

Indo178 uses the personal data collected solely for the following legitimate and transparent purposes:

• Account Management: To create, manage, and maintain your account on the indo178 platform, including identity verification and account recovery.
• Transaction Processing: To process deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and to carry out withdrawals to your bank account or e-wallet in Malaysian Ringgit (MYR).
• Fraud Detection & Security: To detect and prevent fraudulent activity, money laundering, and other security threats that may affect other members or the platform.
• Legal Compliance: To fulfil applicable legal and regulatory requirements, including Malaysia's PDPA 2010 and anti-money laundering (AML) regulations.
• Service Improvement: To understand how members use the platform — for example, which games are most popular or what technical issues arise most frequently — for the purpose of continuous improvement.
• Service Communications: To send you important notifications relating to your account, transactions, policy updates, and relevant indo178 promotions.
• Customer Support: To help the indo178 support team understand the context of your issue and provide accurate, efficient assistance.

Indo178 takes a highly cautious approach when it comes to sharing member data. In general, we not share your personal data with third parties. However, there are limited circumstances in which data sharing may occur:

• Technical Service Providers: indo178 works with technical infrastructure providers (such as cloud computing services) that may technically process your data as part of delivering their services. All such providers are bound by strict data confidentiality agreements.
• Payment Gateway: When you make a deposit or withdrawal, limited transaction details are shared with payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX solely for the purpose of processing the transaction.
• Legal Requirements: Indo178 may be required to disclose certain data to Malaysian authorities (such as the police, courts, or government agencies) if legally directed to do so.
• Fraud Prevention: Where there is strong evidence of fraud or criminal activity, indo178 reserves the right to share the necessary information with the relevant authorities.

Indo178 never has and never will sell, rent, or disclose members' personal data to any advertisers, marketers, or data brokers for commercial purposes.

Indo178 implements multiple layers of technical and organisational safeguards to ensure that members' personal data remains secure at all times:

• 256-bit SSL Encryption: All communications between your browser and indo178's servers are encrypted using TLS/SSL 256-bit protocol — the same standard used by banking institutions such as Maybank and CIMB.
• Strict Access Control: Only staff who require access to specific data in the course of their duties are authorised to do so. Access is granted on a least-privilege basis and is subject to regular auditing.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or unauthorised access attempts.
• Two-Factor Authentication: indo178 supports two-factor authentication (2FA) for member accounts to provide an additional layer of security.
• Regular Security Audits: The indo178 platform undergoes independent security audits on a regular basis to ensure data protection measures remain current and effective.

Indo178 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login sessions, form security, and language preferences. These cookies cannot be disabled, as the platform will not function properly without them.
• Performance Cookies: Collects non-personally identifiable data on how visitors use the platform — which pages are visited, how long they stay, and any technical errors encountered. This information is used to improve the platform.
• Functional Cookies: Allows the platform to remember your preferences — such as favourite games, preferred table sizes, and display settings — for a more personalised experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the indo178 platform. Server logs are also collected automatically and contain technical information such as IP addresses, access times, and browser types — used solely for diagnostic and security purposes.

Indo178 retains members' personal data only for as long as necessary for the stated purposes or as required by Malaysian law:

• Active Account Data: Retained for the duration of your account and up to 7 years after account closure, to meet financial record-keeping requirements under Malaysian law.
• Transaction Records: All deposit and withdrawal records in MYR are retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• Communication Logs: Live chat records and support email correspondence are retained for 2 years from the date of communication for reference and service quality purposes.
• Technical Data: Server logs and cookie data are retained for a maximum of 13 months.
• KYC Documents: Copies of identity verification documents are retained for 6 years after account closure in accordance with anti-money laundering requirements.

Once the designated retention period has lapsed, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as an indo178 member have the following rights regarding your personal data:

To exercise any of the above rights, please contact the indo178 privacy team by email at privacy@indo178.ws or via the live chat platform. We will acknowledge your request within 3 business days.

Indo178 is a platform intended solely for individuals aged 18 and above. We do not knowingly collect personal data from children or minors.

If you believe your child or any minor has registered an account on indo178, please contact us immediately at privacy@indo178.ws. We will take immediate action to verify and, if necessary, suspend the account and delete all associated data.

Indo178 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, technological developments, or current legal requirements.

• Material amendments that significantly affect how we process your data will be communicated to you at least 14 days before taking effect, via email or in-platform notification.
• Minor amendments or textual corrections take effect immediately upon publication on this page, with the "Updated" date revised accordingly.
• Your continued use of the indo178 platform after the effective date of any amendments constitutes your acceptance of the revised terms.
• If you do not agree with a material amendment, you have the right to close your account before the amendment takes effect.

We encourage you to review this page periodically. The latest version of this Privacy Policy is always available at indo178.ws/privacy-policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way indo178 handles your personal data, please contact us through the following channels:

We are committed to handling all privacy complaints seriously and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia or any other relevant authority.